Accelerate customer experience with cloud contact centre
Extending customer communication and care options beyond the phone has become the norm.
The growth of digital and omnichannel capabilities increases the potential of outstanding customer
services across multiple channels, such as email, text, web, chat, messaging and social media.
Our contact centre offering delivers seamless integrations with platforms such as Microsoft or Cisco, enables outstanding capabilities across Microsoft Teams, Cisco Webex Calling and BroadWorks.
- Extending voice to more digital calls and self-service outcomes improve customer satisfaction
- Managing multiple contacts through a single interface brings everything together, simplifying operations and increasing efficiency
- In-built AI with intelligent call routing enables the matching of customer enquiries to the best contact point or person
- Smart customer interaction enables repeat communications to be pointed to the same handler or department
Featured case studyPage GroupVCG have transformed our guest and user experience. It’s an un-written rule that users expect fast and reliable internet access, and now we deliver on that expectation. Operating from the cloud means we can manage all EU sites centrally, and protect our investment with integration of new sites in the future.
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