Bringing calls and team collaboration into a single platform - Microsoft Teams Direct Routing

VCG is pleased to officially announce the capability to deliver direct routing for Microsoft Teams, allowing businesses to integrate calls and telephony services into the Microsoft Teams platform.

As part of our continuous investment in deploying solutions for the hybrid workplace, the new capability enhances more than just collaboration. It brings together a suite of options and technology stacks that help organisations reduce the application clutter and re-imagine the entire communications infrastructure.

Organisations can drive workplace collaboration through one digital hub where teams can meet, call and chat. Teams can be used to have instant conversations with team members or guests outside the organisation, all while having phone calls, hosting meetings and sharing files.

The value – making the most of your Microsoft tenancy

Microsoft Direct Routing is the service inside of Teams which allows organisations to connect external phone lines and use Microsoft Teams as an office phone system – enabling inbound and outbound calls from all over the world.

The capability allows customers to bring an existing number range, meaning that they don’t need to change numbers or worry about contract dates on their Session Initiation Protocol (SIP) services. We can also point their SIP at the Session Border Controller (SBC) and then take over the SIP contract when it’s up for renewal.

If you are already a Microsoft customer, the choice to integrate telephony into Microsoft Teams also means that you can overcome some of the key challenges that come with implementing new platforms or applications, such as user adoption and internal training. For businesses that wish to migrate to Microsoft Teams and make the most of their licenses and Microsoft tenancy, VCG can help map the transition journey, predict savings and design implementation requirements.

Microsoft Teams Direct Routing key benefits 
• Cost savings with local call traffic rates
• Billing automation
• Call reporting/recording functionality
• Full enterprise phone system features (auto attendants, call queues, presence- based routing)
• Integrate or displace legacy voice systems
• Improved video and call quality
• Audio conferencing functions in meetings.
• Flexibility to take your work number with you wherever you go, mobile, tablet, laptop, deskphone

As an established connectivity provider we have been delivering collaboration and enterprise-grade SIP services to small and enterprise level organisations for over 20 years; we’ve taken the time to understand the Microsoft Teams direct routing enablement end-to-end, so that we can offer our customers the best commercial value and ensure they can also benefit from cost savings and billing automation.

The capability to deliver Microsoft Teams Direct Routing, alongside our key solutions and managed support services, offers businesses the flexibility they need to bring more of their IT requirements with an end-to-end managed service partner.

So whether you need to assess your Microsoft licensing costs and benefits, integrate phone systems, migrate geographic or non-geographic numbers or simply transition away from Skype or other separate collaboration systems, we can help and guide you throughout your transformation journey.

With the launch of Teams Direct Routing, we now offer 30 minutes IT assessments to help you design best practices, customise your Microsoft Teams environment and switch on the power of teamwork in your organisation.

Contact our team today at to book your assessment and learn more about all our Microsoft Teams services.

VCG boost Customer Success Practice with Cisco’s Advanced Customer Experience Specialization

The right IT solution has been planned, purchased, configured, delivered and implemented on time, but has the wider business perceived the investment as a success? Actually, many businesses will never see the full value of their IT investments from their solutions providers. With a transition to more cloud-based services and OPEX investments, the gap between the ‘potential’ outcome (whether that’s user adoption, feature adoption, meeting time frames for deployment etc.)  vs. ‘actual’ is growing as organisations struggle to effectively adopt new cloud technologies. That’s where customer success comes in.

So, what exactly does customer success mean for VCG, and more importantly, to our customers?

Put simply, customer success is a business methodology that ensures our customers get the most from VCG products and services. It starts by asking ‘WHY?’ What is driving this business change? From there, we use consistent, process-driven engagements, along with real-time data, analytics and automation to bring those business goals to reality, from point of purchase, through to technology adoption and renewals. To make this happen, VCG have made significant investments internally in training, process optimisation, and a suite of new tools, combined with 15 years of industry experience.

This isn’t limited to new products or solutions; we understand business use cases change, and we review existing solution deployments to ensure our customers are adopting all of the relevant features and functionalities in the right way, and help them to expand these solutions successfully within their business. We also delivery regular technology strategies and roadmaps to ensure our customers have a clear vision.

We’re pleased to say that VCG are one of only few Cisco partners to achieve Cisco’s Advanced Customer Experience Specialization. With this accreditation VCG have demonstrated the ability to provide the highest level of service across all Cisco technologies and integrate this throughout our existing Customer Success Practice.

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